Privacy policy

Privacy Policy

Last updated: October 15, 2026

This Privacy Policy explains how Mohita Goyal (trading as Shree Radha creations) (CuddleBerry, we, us) collects, uses and protects your personal information when you visit or buy from www.cuddle-berry.com (the Site). By using the Site you agree to this policy. It is framed in line with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.

1. Information we collect

  • Contact and order details: name, email, phone number, billing and shipping address.
  • Payment information: payments are processed by Razorpay and other payment partners. We do not store your card, UPI or net-banking credentials.
  • Usage data: IP address, device and browser type, pages viewed, collected through cookies and similar technologies.
  • Communications: messages you send to us and your preferences.

2. How we use your information

  • To process and deliver orders, handle returns and refunds, and provide customer support.
  • To send order updates and, with your consent, offers and newsletters (you can opt out at any time).
  • To improve the Site, prevent fraud and comply with legal obligations.

3. Sharing of information

We do not sell your personal information. We share it only with service providers needed to run our business (payment gateways such as Razorpay, courier and logistics partners, e-commerce platform Shopify, analytics and communication tools) and with authorities where required by law. These parties are permitted to use your data only to provide services to us.

4. Cookies

We use cookies to keep your cart, remember preferences and understand how the Site is used. You can disable cookies in your browser settings, though some features may not work.

5. Data security

We use reasonable security practices, including encryption (SSL) and access controls. No method of transmission over the internet is completely secure, but we work to protect your data.

6. Data retention

We retain information only as long as needed for the purposes above or as required by law (for example, tax and accounting records).

7. Your rights

You may request access to, correction or deletion of your personal data, or withdraw consent for marketing, by writing to hello@cuddle-berry.com.

8. Children

Our products are for children, but the Site is intended for use by parents and guardians (18+). We do not knowingly collect personal data from children.

9. Changes

We may update this policy from time to time; the latest version will always be on this page.

10. Grievance Officer

Name: Mohita Goyal (Proprietor)
Email: hello@cuddle-berry.com
Address: Lincon 102, Grand Omaxe, Sector 93B, Noida, Gautam Buddha Nagar, Uttar Pradesh 201304
We will acknowledge complaints within 48 hours and resolve them within 30 days.