Refund policy

Cancellation, Return & Refund Policy

Last updated: October 15, 2026

At CuddleBerry (operated by Mohita Goyal (trading as Shree Radha creations)), we want every parent to love what arrives at their door. This policy explains how cancellations, returns, exchanges and refunds work for orders placed on www.cuddle-berry.com.

1. Order cancellation

  • You may cancel an order before it is shipped by writing to hello@cuddle-berry.com with your order number. Orders are usually dispatched within 1–2 business days.
  • Once an order has been shipped, it cannot be cancelled, but you may return it as described below.
  • If we cancel an order (for example, due to stock unavailability or a pricing error), you will be notified and any amount paid will be refunded in full.

2. Returns and exchanges

  • You may request a return or exchange within 7 days of delivery.
  • Items must be unworn, unwashed, unused, with all tags and original packaging intact.
  • Exchanges are available for size and are subject to stock availability. If your size is unavailable, we will issue a refund.
  • Sale or discounted items follow the same policy unless stated otherwise on the product page.

3. Items that cannot be returned

  • Products that have been worn, washed, altered or damaged after delivery.
  • Items without original tags or packaging.
  • Gift cards and any products marked "final sale".

4. Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, please email hello@cuddle-berry.com within 48 hours of delivery with your order number and clear photos. We will arrange a free pick-up and send a replacement or issue a full refund.

5. How to request a return

  1. Email hello@cuddle-berry.com with your order number, the item(s) and the reason.
  2. We will confirm eligibility and arrange a reverse pick-up where serviceable. If your pincode is not serviceable for pick-up, we will share a return address.
  3. Once the item reaches us and passes a quality check, we will process your refund or exchange.

6. Refunds

  • Approved refunds are processed within 2–3 business days of the quality check and credited to the original payment method (UPI, card, net banking or wallet). Your bank may take a further 5–7 business days to reflect the amount.
  • For Cash on Delivery orders (where offered), refunds are made by bank transfer or UPI to the account details you provide.
  • Original shipping charges and any Cash-on-Delivery fee are non-refundable, except where the return is due to our error (damaged, defective or wrong item).

7. Contact

Questions? Email hello@cuddle-berry.com (Mon–Sat, 10 AM – 6 PM IST).